POLICIES

Payment Methods

At this time, we accept Visa, Mastercard, and PayPal. If you would like to get in touch with us about a different billing method, please feel free to contact us at hello@mariemae.com.

Sales Tax

By law, we are required to collect sales tax on any orders shipped to destinations in the state of Texas.

Shipping and Fulfillment

Marie Mae Company currently ships all orders with either USPS, UPS, or FedEx from our main office in Plano, Texas.

International Shipping

We currently offer FedEx options for international orders. Marie Mae Company is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please note transit times may vary due to customs delays.

Returns and Exchanges

Unused and unopened orders may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned, as well as gift cards. Personalized orders are non-refundable after order confirmation.

Damaged Goods

If your product is damaged, please contact us at hello@mariemae.com, and we will assist you with a replacement.

Lost Packages

If you have a package that was marked as delivered but you have not yet received it, we ask you take the following steps:

  • Check with your neighbors or front office (if applicable) to see if the package was left there

  • Reach out to your local post office or FedEx facility.

  • Contact our team at hello@mariemae.com and include your order number.

We kindly ask that you report your lost or stolen shipment within 10 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as ‘delivered,’ we are no longer responsible for the particular package. Please note, Marie Mae Company is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.